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IT @ITS
office of IT
End User Experience
IT Security and Policy
IT Services
Research Computing
Solutions and Reporting
IT @ITS

Information Technology 

Information Technology at ITS is the central information technology organization responsible for major operational systems, the campus wired network and one of the largest wireless networks, also supports dozens of student computing labs as well as desktop computers in classrooms, research laboratories and offices, and numerous petabytes of storage for educational use.                                                                   

ITS is comprised of five units which work together to manage and support information technology: The Office of Information Technology; End User Experience; Infrastructure Services; Information and Security Policy; Research Computing; and Student Solutions and Enterprise Reporting. Each unit has a specific focus to help support the college in its efforts to move the forward.The Office of Information Technology is an integral part of the college leadership team while overseeing IT in the entire Information Technology at ITS in support for missions.  

End User Experience focuses on engagement with faculty, students and staff to ensure service quality and ease of use while minimizing time to resolution when incidents occur. Infrastructure Services provides computing, virtualization, operating system, telecommunication, Network and co-location support to enable IT services to meet customers' needs. 

Information Security and Policy oversees the information security program to ensure the confidentiality, integrity and availability of information resources and provide security services to all of ITS Research Computing focuses on engagement with campus researchers to provide the high-performance computing, storage, scientific computing support and other resources they need to advance. Student Solutions and Enterprise Reporting focuses on engagement with customers in the academic operations of the college to understand their IT needs. Enterprise Reporting engages with campus partners to enable them to harness data to measure performance and predict future needs.

The Office of Information Technology and the Chief Information Office

The Office of Information Technology and the Chief Information Officer is an integral part of the college leadership team while overseeing IT in the entire Information Technology at ITS in support for missions. 

End User Experience

End User Experience focuses on engagement with faculty, students and staff to ensure service quality and ease of use while minimizing time to resolution when incidents occur.   

Infrastructure Services

Infrastructure Services provides computing, virtualization, operating system, telecommunication, network and co-location support to enable IT services to meet customers' needs. 

Information Security and Policy 

Information Security and Policy oversees the information security program to ensure the confidentiality, integrity and availability of information resources and provide security services to all of ITS.

Research Computing 

Research Computingfocuses on engagement with campus researchers to provide the high-performance computing, storage, scientific computing support and other resources they need to advance.                                                                                               

Student Solutions and Enterprise Reporting 

Student Solutions and Enterprise Reporting focuses on engagement with customers in the academic operations of the college to understand their IT needs. Enterprise Reporting engages with campus partners to enable them to harness data to measure performance and predict future needs.

office of IT
Information Technology Department at ITS

Office of Information Technology and team’s responsibility @ITS

Customer Service Center

Whether you email, CMS or call, our Tier 1 - Customer Service Center is your first point of contact.

·  Target first call resolution 80% of the time

·  Remote assistance

Clerical Staff

Clerical staff manage the day to day business

·  Order all business-related Computer Hardware and Software on behalf of supported departments

·  Software license compliance

·  Asset Management

Desktop Services Teams (Support)

The Tier 2 Operations customer service-oriented team will respond to incidents escalated by the customer service center.

·  Software, Hardware and Network issues

·  Remote assistance

·  On-site visit

·  Hardware requests

Operations

The Tier 3 Operations team provides a stable and secure computing environment for our customers. As departments engage new technologies for their business, we will collaborate with you and your vendor to ensure new systems integrate in our environment.

·  Resolve escalated issues

·  Manage day-to-day aspects of

.  File services

.  Anti-Virus protection

.  Active Directory

.  Virtual desktop infrastructure

·  Script automated solutions

·  Automated Software builds and deployment

·  Change management

·  Service level Agreements

 

Relationship Management

Relationship Managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model.

·  Support for non-standard devices

·  Equipment lifecycle replacement

·  Customer metrics and reports 

 

End User Experience
eue Information Technology Department at ITS

The IT@ITS End User Experience Unit focuses on engagement with faculty, students and staff to ensure timely, quality service and ease of use while minimizing time to resolution when incidents occur.

IT Security and Policy
Policy Information Technology Department at ITS

Identity and Access Management

  • Coordinates identity assignment and role-based access across the campus.
  • Provides consistent campus-wide means of managing and identifying constituents for granting access to campus resources and ensuring individual privacy.
  • Provides assistance in integrating new applications and services into the campus identity and access management infrastructure.

Information Assurance

  • Facilitates the development of campus information security policies, standards, guidelines and procedures; and consults on information security compliance with campus policy, contractual requirements, and federal, state and local law.
  • Facilitates the stewardship of campus Information Assets including the proper classification, sharing and handling.
  • Assesses risk to the confidentiality, integrity, and availability of campus Information Assets according to privacy, law and regulatory concerns; and in the procurement of new Information Technology software or services.
  • Develops and facilitates information security awareness programs and tools in collaboration with Data Stewards, IT Security Officers, and other Information Technology stakeholders.

Security Services

  • Provides a full suite of activities, including: vulnerability scanning, reporting, and notification; security assessments, reviews, and consultations; incident response and remediation; audit response coordination; second- and third-tier technical support; and support for data center firewalls, security software and campus-wide anti-malware software. 
  • Manages security systems, including endpoint security management, central log collection and archive, SIEM, IPS, policy management for firewalls, vulnerability scanners, web application security scanners, and secure file sharing.
  • Provides a full suite of activities, including vulnerability scanning, reporting, and notification; security assessments, reviews, and consultations; incident response and remediation; audit response coordination; second- and third-tier technical support; and support for data center firewalls, security software and campus-wide anti-malware software.
  • Manages security systems, including endpoint security management, central log collection and archive, SIEM, IPS, policy management for firewalls, vulnerability scanners, web application security scanners, and secure file sharing.
IT Services
Services Information Technology Department at ITS

Facilities, Systems and Operations

  • Offers system and application monitoring and the Outage Notification Process for the data centers housing ITS's production infrastructure systems.
  • Provides service management and project management for infrastructure-related and customer components and efforts.

Infrastructure Services

Administers Windows, Mainframe and UNIX systems as well as enterprise storage assets including SAN, NAS and backup hardware and associated management software.                                                                 

Telecommunications

The Networks and Telecommunications team is responsible for the design, installation, testing, activation, configuration, and maintenance of the telecommunication systems and data networks on the West Lafayette campus, including wired and wireless infrastructure and connectivity between campus and the general internet. The team offers departments a basic package of voice and data services and provides premium options by request.

Research Computing

Research Computing

Research Information Technology Department at ITS

Thin Client Technology Computer Labs

A Thin Client is a computer that runs from resources stored on a central server instead of a localized hard drive. Thin clients work by connecting remotely to a server-based computing environment where most applications, sensitive data, and memory, are stored.

Thin clients have several benefits, including:

  • Increased security
  • More efficient manageability
  • Scalability
  • Monitoring & Remote Support
Solutions and Reporting

Student Solutions and Enterprise Reporting

Student Solutions Information Technology Department at ITS

The IT@ITS Student Solutions and Enterprise Reporting unit focuses on engagement with customers in the academic operations of the University to understand their IT needs. Enterprise Reporting engages with campus partners to enable them to harness data to measure performance and predict future needs.